Your Privacy Is Our Commitment

1 Introduction

ywkkr ("we", "us", or "platform") places the highest importance on your privacy. This Privacy Policy ("Policy") describes what personal information we collect when you use the ywkkr website, how that information is used, and what measures we take to keep your information secure.

By using this website or registering for our services, you agree to the terms of this Policy. We may update this Policy from time to time; when changes are made, the "Last updated" date at the top of the page will be revised. We recommend reviewing this Policy regularly.

This Policy applies only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

2 What Information We Collect

ywkkr collects your information in several ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Username and password
• Payment information — such as bKash, Nagad, Rocket, Upay, or bank account details
• Documents submitted for identity verification (KYC process)

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Pages visited, time spent, and navigation patterns
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

• Information received through payment processors or financial institutions
• Information received from fraud prevention and identity verification services
• Information received from regulatory authorities under applicable law

3 Purposes for Using Your Information

ywkkr uses the information collected about you only for the following legitimate purposes:

• Account Management: To create, manage, and secure your account.
• Service Delivery: To provide betting, casino, and other services without interruption.
• Financial Transactions: To process deposits and withdrawals and to prevent fraudulent activity.
• Customer Support: To respond to your questions or complaints and to resolve issues.
• Security & Compliance: To comply with anti-money laundering (AML) and anti-fraud policies.
• Responsible Gaming: To monitor user gaming behaviour and ensure a responsible gaming environment.
• Improvement & Analytics: To improve platform performance and the user experience.
• Communications: To send relevant updates, bonus offers, or security notifications (with your consent only).

4 Data Storage & Security

ywkkr uses industry-standard technologies and processes to protect your personal information. Our security measures are as follows:

4.1 Technical Security

• Data transmission is secured using SSL/TLS encryption technology.
• Sensitive data (such as passwords and payment data) is stored in encrypted form.
• Firewalls and intrusion detection systems are active to prevent unauthorised access.
• Two-Factor Authentication is available.

4.2 Organisational Security

• Only authorised staff are granted access to information on a need-to-know basis.
• Staff receive regular training on data protection.
• Strict confidentiality agreements are in place with third-party service providers.

4.3 Data Retention Period

Your information is retained only for as long as it is necessary or legally required. Even after an account is closed, certain information may be retained for a specified period in accordance with applicable laws and regulations.

5 Data Sharing & Disclosure

ywkkr does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Service Providers: With payment processors such as bKash, Nagad, Rocket, Upay, or banks, and with identity verification service providers — only as necessary to operate the service.
• Legal Obligations: When required by a court order, government directive, or applicable law.
• Fraud Prevention: In investigations into fraud, money laundering, or other illegal activity.
• Business Changes: In the event of a merger, acquisition, or asset transfer — you will be notified in advance in such cases.

All third parties are contractually bound to maintain privacy standards equivalent to this Policy.

6 Cookie Policy

ywkkr uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function properly without these.
• Performance Cookies: To analyse which parts of the site are used most.
• Functionality Cookies: To remember your preferences (such as language selection).

6.2 Cookie Controls

You can reject or delete cookies in your browser settings. Please note that disabling essential cookies may affect some site functionality.

7 Your Rights

As a ywkkr user, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you and to receive a copy of that information.
• Correction: The right to request correction of any inaccuracies in your information.
• Deletion: The right to request deletion of your personal information in certain circumstances.
• Objection to Processing: The right to object to the use of your information for certain purposes.
• Against Automated Decisions: The right to request human review of significant decisions made solely by automated means.
• Portability: The right to receive your information in a structured, readable format.

To exercise these rights, please contact us at [email protected]. We will process your request as quickly as possible.

8 Account Security & Your Responsibilities

You also play an important role in keeping your account secure. We encourage you to follow the steps below:

• Use a strong, unique password and change it regularly.
• Never share your login details with anyone else.
• Always log out completely after using a public or shared device.
• Report any suspicious activity on your account to us immediately.
• Keep Two-Factor Authentication enabled.

ywkkr will not be held responsible for any unauthorised access resulting from your username or password being left unprotected.

9 Protection of Minors

All ywkkr services are intended only for individuals aged 21 or older. We do not knowingly collect information from minors.

If we find evidence that a user is under the age of 21, we will immediately close that account and delete the associated information. If a parent or legal guardian believes their child has registered on ywkkr, please contact us at [email protected].

10 Responsible Gaming & Use of Information

ywkkr gives the highest priority to responsible gaming. Using information about your gaming behaviour — such as betting history and deposit and withdrawal data — we:

• Identify potentially problematic gaming behaviour and provide support.
• Keep personal limit-setting and self-exclusion features active.
• Ensure a safe gaming environment for you.

To learn more about responsible gaming, please read our Responsible Gaming page.

11 Changes to This Policy

ywkkr reserves the right to change or update this Privacy Policy at any time. For significant changes, we will:

• Update the "Last updated" date at the top of the page.
• Send a notification by email to registered users where necessary.

Continued use of the site after any changes will be taken as your acceptance of the updated Policy. We therefore recommend visiting this page regularly.

12 Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to make a request regarding your information, please contact us:

We will do our best to respond to your request as quickly as possible. Identity verification may be required for privacy-related requests.